360 Customer View Program

Break down silos to empower employees with a 360 customer view, ensuring every client receives the ideal combination of solutions and internal expertise. 

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Strategically connect your employees to drive better business results and client service

34%

of conversations surface opportunities to collaborate and better serve clients

90%

of employees say they better understand the business

72%

increase in knowledge, skills and abilities employees need to perform in their role

“We saw connections being facilitated across all locations and business units - it’s been an amazing success. And one important example of its impact is that our CEO, Nicolas Marcoux, is in fact its biggest super user!”
Chris Dulny
Chief Digital, Data & Innovation Officer, PWC

Use 10KC’s 360 Customer View Program for:

Cross-Selling

Offer group learning sessions to identify effective cross-selling strategies, ensuring the sharing of best practices and optimizing revenue-generating opportunities.

Cross-Business Collaboration

Empower teams to connect, collaborate, and capitalize on cross-functional opportunities to achieve shared goals.

Institutional Knowledge Sharing

Cultivate a knowledge-sharing ecosystem that unlocks insights and expertise for continuous organizational growth.

Innovation

Foster constant innovation, equipping leaders with the skills to drive creative solutions and stay ahead in rapidly evolving industries.

Create bridges across lines of business to tee up new revenue opportunities 

Leverage our mix of 1:1 and group learning sessions designed to support a one-firm approach, while employees build connections with peers, mentors, and subject experts.

Cultivate a high-performance culture with Group Learning Sessions

Bring employees, leaders and SMEs together for group learning sessions where they can share client insights and gain a better understanding of all the services your organization has to offer. Keep everyone moving towards your clients' goals, together.
Learn more about Group Learning Sessions

Strengthen collaboration with Networking 

Bring your firm together by connecting employees with peers in other lines of business or practice areas to share more about their areas of expertise and discuss client insights. Give everyone a more holistic view of your customer and service offerings.
Explore 10KC’s Connectivity Program

Uncover Actionable Insights and measure ROI with 10KC’s Data Dashboard

See who's meeting, what skills they are building, and measure the conversations that are resulting in new business opportunities. Track progress and trends effortlessly through your on-demand dashboard.
Learn more about 10KC's Data Dashboard

Program features included across every social learning experience 

Smart matching algorithm to lighten the admin load
Leave the heavy lifting to us. Our customizable smart-matching algorithm automatically makes impactful connections across unlimited organizational attributes. 
Discussion guides built with industry experts
Leverage off-the-shelf content built with industry experts, or bring your own, to ensure conversations stay on track and drive the results you’re after.
Integrations with the tools your team relies on
Seamlessly guide employees through every social learning experience with nudges and invites integrated within the tools they use every day.

Build a client-centric culture with 10KC

Request a demo to see how 10KC helps organizations strengthen their client service strategies, driving performance, engagement, and retention.
Thank you for your interest - our team will contact you via email. We're looking forward to working with you!
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How it works

Mentorship Programs
Create guided 1:1 mentorship programs with structured curriculums and resources tailored to your business goals.

Already have a great mentorship program? Use our platform to deploy it at scale.
Group Mentoring with Office Hours
An interactive format for leaders to provide group mentorship to employees.

Office Hours also provides employees opportunities to learn from subject matter experts to drive critical skill development.
Smart Match Introductions
Automatically match employees with peers and leaders to build the network they need to feel supported. 

Easily break the ice with conversation guides that keep ideas and conversations flowing.

Sample Mentoring Program

We curate your mentorship program and ensure success using our Discussion Guides, Program Toolkits and Competency Building Resources. 

Sample 6 Week Mentoring Program

Session 1: Getting to Know Each Other & Setting Goals

Session 2: Identifying Barriers to Career Growth
Session 3: Working with Others
Session 4: Embracing Change
Session 5: How to Stand Out
Session 6: Reflection & Next Steps

Other Mentorship Programs

Black Professionals
LGBTQ+ Professionals Program
Women in Leadership Program
and more

Key Mentorship Program Outcomes

At 10KC, we pride ourselves on delivering a solution that drives measurable outcomes.

Mentee Outcomes
  • Skill Development
  • Enterprise Understanding
  • Career Development
  • Role Effectiveness
  • Cross-Team Collaboration
  • Access to Senior Leaders
  • Connection to Colleagues
  • Connection to Company
  • Sense of Belonging
Mentor Outcomes
  • Mentorship Made Easy
  • Rewards Participants
  • Sponsor Identification
Learn more about our
Mentorship Solution
Our overview covers the key program themes and what's included
DOWNLOAD OVERVIEW

Key Outcomes

At 10KC, we pride ourselves on delivering a solution that drives measurable outcomes.

Participants will:

  • Connect with diverse peers to foster a sense of belonging
  • Build a network of 12+ connections that drive productivity and promotion
  • Have greater confidence in reaching out to senior leaders for help 
  • Identify new colleagues to collaborate with
  • Gain visibility to senior leadership
  • Understand and help inform the company’s diversity, equity and inclusion strategy
  • Develop skills needed to build their careers
  • Find a trusted source within the organization

Take your mentorship program from burdensome to best in class

"The modern approach to mentoring is leveraging technology. Oftentimes mentoring programs are pen to paper, or Excel files - it's a manual process. With Ten Thousand Coffees' smart algorithms and data matching we have an opportunity to capitalize in a really meaningful way, and embed this in our wider talent management systems. We're able to track progress and success."
Elizabeth Nelson
Director, Diversity & Inclusion, Thomson Reuters
“It went from mentorship in smaller pockets across the company to a business-centered, application-based program that focused on creating visibility and career development opportunities for both mentees and mentors.”

Crystal Neill
Senior Program Manager of Global DEI Development, Nike

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